Privacy policy

Last Updated: September 22, 2026

Floraneixa respects your privacy and is committed to handling personal information responsibly and transparently.

Floraneixa is owned and operated by Wuhan Pinhexin Network Service Co., Ltd.

Wuhan Pinhexin Network Service Co., Ltd. is the legal entity responsible for operating floraneixa.com and the Floraneixa online store, including the products, services, website features, customer support, order-related services, and other functionality made available through the Site.

For purposes of this Privacy Policy, “Floraneixa,” “we,” “us,” and “our” refer to Wuhan Pinhexin Network Service Co., Ltd. in connection with the operation of the Floraneixa online store.

Our ecommerce store is powered by Shopify, which provides the ecommerce platform and related technology that enable us to offer our products and Services to customers.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you:

Visit or browse floraneixa.com;
View or purchase our products;
Create or use a customer account;
Complete or attempt to complete a purchase;
Contact our customer support team;
Subscribe to communications;
Use features made available through our Site; or
Otherwise interact with Floraneixa and our Services.

Please review this Privacy Policy carefully.

Personal Information We Collect or Process

The personal information we collect depends on how you interact with our Services.

We may collect or process information including:

Name;
Billing address;
Shipping address;
Email address;
Telephone number;
Order and purchase information;
Payment-related information;
Account information;
Customer-service communications;
Product preferences;
Device and browser information;
IP address;
Website activity;
Cookie and similar technology information;
Marketing preferences; and
Other information you voluntarily provide to us.

Payment information may be processed directly by Shopify or other authorized payment service providers. We may not receive or store complete payment-card information when payment details are submitted directly through a third-party payment processor.

Sources of Personal Information

We may collect personal information from several sources, including:

Information You Provide Directly

You may provide personal information when you:

Place an order;
Create an account;
Complete checkout;
Contact customer support;
Submit a return or refund request;
Subscribe to marketing communications;
Participate in surveys or promotions; or
Otherwise communicate with us.

Information Collected Automatically

When you access or use our Site, certain technical information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

IP address;
Device type;
Browser type;
Operating system;
Pages viewed;
Links clicked;
Referring website;
Approximate location derived from technical information; and
Information about how you interact with the Site.

Information from Service Providers and Business Partners

We may receive information from third parties that help us operate our business, such as:

Shopify;
Payment processors;
Shipping and logistics providers;
Fraud-prevention providers;
Marketing platforms;
Analytics providers; and
Customer-support service providers.

How We Use Personal Information

We may use personal information for legitimate business purposes including:

Providing Products and Services

We may use personal information to:

Process and fulfill orders;
Process payments;
Arrange shipping and delivery;
Provide order confirmations and updates;
Manage customer accounts;
Handle returns, refunds, and cancellations;
Respond to customer inquiries; and
Provide after-sales support.

Security and Fraud Prevention

We may use personal information to:

Verify transactions;
Detect suspected fraud;
Prevent unauthorized activity;
Protect our Site and customers;
Investigate security incidents; and
Enforce applicable policies and agreements.

Improving Our Services

We may use information to:

Understand how customers use our Site;
Improve website functionality;
Improve product offerings;
Analyze customer preferences;
Diagnose technical problems; and
Improve customer service.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

Send marketing communications;
Provide information about products and promotions;
Measure advertising performance;
Personalize certain marketing content; and
Improve marketing campaigns.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages.

Legal and Compliance Purposes

We may use personal information where reasonably necessary to:

Comply with applicable laws and regulations;
Respond to lawful requests from authorities;
Protect our legal rights;
Resolve disputes;
Maintain business and transaction records; and
Enforce our Terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our Services.

These third parties may include:

Shopify

Our online store is hosted and supported by Shopify.

Shopify may process personal information in connection with providing ecommerce, checkout, account, analytics, security, and other platform services.

Payment Providers

Payment providers may process information necessary to authorize and complete transactions.

Shipping and Fulfillment Providers

We may provide necessary customer and delivery information to carriers, fulfillment partners, warehouses, and logistics providers in order to process and deliver orders.

Service Providers

We may work with third parties that provide services including:

Website hosting;
Analytics;
Customer support;
Fraud prevention;
Security;
Advertising;
Marketing;
Email communications;
Data storage; and
Business operations.

These providers receive information as reasonably necessary to perform services on our behalf.

Legal Requirements

We may disclose personal information where reasonably necessary to:

Comply with applicable law;
Respond to court orders, subpoenas, or lawful government requests;
Protect our rights or property;
Protect customers or other individuals;
Investigate suspected fraud or unlawful activity; or
Protect the security of our Services.

Business Transactions

If Floraneixa or Wuhan Pinhexin Network Service Co., Ltd. becomes involved in a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Relationship with Shopify

Floraneixa uses Shopify to operate its ecommerce store.

Depending on how you interact with the Site, Shopify may collect and process personal information independently or on our behalf.

Shopify may process information relating to:

Website visits;
Customer accounts;
Checkout;
Payments;
Orders;
Fraud prevention;
Analytics; and
Ecommerce functionality.

Shopify's own processing of personal information is also governed by its applicable privacy practices and policies.

Cookies and Similar Technologies

Our Site may use cookies, pixels, tags, and similar technologies to provide and improve the Services.

These technologies may be used to:

Remember customer preferences;
Maintain shopping-cart functionality;
Support checkout;
Improve website performance;
Measure website traffic;
Understand customer behavior;
Provide analytics;
Prevent fraud; and
Support marketing and advertising.

Your browser may allow you to block or delete certain cookies.

Please note that disabling some cookies may affect the functionality of certain parts of the Site.

Third-Party Websites and Links

Our Site may contain links to third-party websites, applications, or services that we do not control.

We are not responsible for the privacy, security, accuracy, or content practices of independent third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Children's Data

Our Services are not intended for children who are below the minimum legal age required to independently use ecommerce services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the request and take appropriate action.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission, electronic storage, or information-security system can guarantee absolute security.

Customers are responsible for maintaining the confidentiality of any account credentials associated with their use of our Services.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

Whether you maintain a customer account;
Whether we need the information to process an order;
Customer-service requirements;
Returns and refunds;
Accounting and tax obligations;
Fraud prevention;
Legal obligations;
Dispute resolution; and
Other legitimate business requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Your Rights and Choices

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of certain personal information;
Request information about how personal information is used or disclosed;
Restrict or object to certain processing;
Withdraw certain consent where processing is based on consent;
Request a portable copy of certain personal information; and
Opt out of certain marketing communications.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy-related request, contact:

service@floraneixa.com

We may request information reasonably necessary to verify your identity before completing certain requests.

Marketing Communications

If you receive promotional emails from us, you may unsubscribe by using the unsubscribe link included in the email.

Even if you unsubscribe from promotional communications, we may still send non-marketing messages reasonably necessary to manage your relationship with us, including:

Order confirmations;
Shipping notifications;
Customer-service responses;
Return and refund communications;
Account-related notices; and
Important administrative or legal notices.

Complaints

If you have concerns about how we handle personal information, please contact us first so that we can review and respond to your concern.

You may also have the right to contact an applicable privacy or data-protection authority depending on your place of residence and applicable law.

International Transfers

Floraneixa is operated by Wuhan Pinhexin Network Service Co., Ltd., located in China, and works with service providers that may operate in different countries.

As a result, personal information may be processed or stored outside the country, state, or region where you live.

When personal information is transferred internationally, we take reasonable steps to use appropriate safeguards where required by applicable law.

Different jurisdictions may have different privacy and data-protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our Services;
Business operations;
Technology;
Privacy practices;
Legal requirements; or
Regulatory requirements.

When we make changes, we will publish the updated Privacy Policy on this page and revise the Last Updated date where appropriate.

We encourage customers to review this Privacy Policy periodically.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a request regarding personal information or privacy rights that may apply to you, please contact us:

Customer Support Email:
service@floraneixa.com

Customer Support Hotline:
027-67815412

Business Address:
Room 104, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Meiling Community, Wuchang District, Wuhan City, Hubei Province, China -2152

We may request information reasonably necessary to verify your identity or locate the relevant customer record before processing certain privacy-related requests.

Business Information

Brand Name:
Floraneixa

Legal Company Name:
Wuhan Pinhexin Network Service Co., Ltd.

Website:
floraneixa.com