Contact Us

Thank you for choosing Floraneixa.

Floraneixa is owned and operated by Wuhan Pinhexin Network Service Co., Ltd.

Wuhan Pinhexin Network Service Co., Ltd. is the legal entity responsible for operating floraneixa.com and providing customer support services related to purchases made through our website.

We are committed to providing clear, reliable, and accessible customer assistance before, during, and after your purchase.

For common questions regarding products, orders, shipping, payments, returns, refunds, and other store-related matters, you may first review our FAQ and applicable store policies.

If you need additional assistance, our customer support team is available to help.

Customer Support

Our customer support team can assist with:

  • Product information and general product questions;
  • Order confirmation and order status inquiries;
  • Shipping, delivery, and tracking assistance;
  • Payment and checkout questions;
  • Eligible order changes and cancellation requests;
  • Returns and refund requests;
  • Damaged, defective, missing, incomplete, or incorrect products;
  • Other customer service and after-sales support matters.

For assistance, please contact us:

Customer Support Email:
service@floraneixa.com

Customer Support Hotline:
027-67815412

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

If your inquiry relates to an existing order, please include:

  • Your order number;
  • The email address used when placing the order;
  • A brief description of your question or issue.

Providing complete information helps our team locate your order details and provide a faster response.

Response Times

We make reasonable efforts to review and respond to customer inquiries as quickly as possible during our regular customer service hours.

Response times may occasionally be longer during:

  • Weekends;
  • Public holidays;
  • Promotional campaigns; or
  • Periods of unusually high customer inquiry volume.

We appreciate your patience and will respond as soon as possible.

Business Information

Brand Name:
Floraneixa

Legal Company Name:
Wuhan Pinhexin Network Service Co., Ltd.

Website:
floraneixa.com

Business Address:
Room 104, 1st Floor, Building 1, Zhongke Xinyuan Community, No.153 Bayi Road, Meiling Community, Wuchang District, Wuhan City, Hubei Province, China -2152

Customer Support Email:
service@floraneixa.com

Customer Support Hotline:
027-67815412

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Floraneixa is owned and operated by Wuhan Pinhexin Network Service Co., Ltd.